Gift Certificate FAQ
Frequently Asked Questions
Q: I've never shopped on the site. Where should I start?
Before buying, through the "register" link at the top of the page, we can create a free account. You will need before purchasing any product, in order to create an account.
Q: my personal information secure?
Do not worry about security, all of your personal information by the company's strict privacy protection policies, and stored in our secure database. Your credit card will be processed through security with 128-bit SSL certified payment gateway.
Q: Do I need to pay any additional taxes or taxes?
No, the price we have to pay extra tax and customs costs. Testable hypotheses, if you receive any additional import fee, please send us your receipt, we will pay all expenses.
Q: Is there a minimum order quantity is how much?
No, even if we sell our products wholesale prices no minimum order amount, you can, if you like the order of only 1.
Q: The payment method accepted?
Online credit card payment. This is the most common method of payment. It is fast and efficient.
Q: What kind of currency do you accept?
All currencies are accepted.
Q: Is it safe to use my credit card?
Q: Do you ship the item in the world?
Yes, we send your items by postal in the world, it usually takes about a week to deliver you your order has been approved, and the ornaments.
Q: How long will my order be processed and delivered?
Once you apply the product orders, it usually takes 1-3 business days for us to process an order, we need 15-20 days, shipping by EMS, but did not offer overnight shipping at this time.
Q: How much is shipping for every order, how can I track my package online?
Tracking number will be via e-mail once the item has been shipped sent. You can also e-mail after your website for your country two days to track your package.
Q: How do I know if my order is correct?
We will send order confirmation. This e-mail confirming that we have received your request. Your order number is included. Keep this email for your records.
Q: what is usually, if bulk purchase is made cheaper. Is that so?
Yes, yes! If you buy a lot of items to achieve wholesale or buy will be cheaper. Write to us if you want to become our distributors.
Q: how kind of extra help?
If you need help, please contact us or send us an email, give you the best service.